Effective October, 2021
Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a single person.
What personal information we collect
When you create a Chord Payment Technologies, LLC ID, register your products, apply for commercial credit, purchase a product, download a software update, use, register for or inquire after our services or products, or participate in any online survey and submit information to us, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, credit card information, use of services and mobile devices. How we use your personal information:
The personal information we collect allows us to keep you posted on Chord Payment Technologies, LLC latest products and services, software updates, support issues for your use of our products and services, and upcoming events. It also helps us to improve our products, services, content, and advertising and corporate communications. If you don’t want to be on our mailing list, you can opt out anytime by contacting us at email@example.com.
We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising and corporate communications.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Chord Payment Technologies, LLC, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Chord Payment Technologies, LLC technology, products, services, and customer communications and those of our third-party service providers, partners, and affiliates.
If you enter a contest, special offer or coupon program, or similar promotion we may use the information you provide to administer those programs.
Collection and Use of Non-Personal Information
We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
We may collect information such as occupation, language, postal code, area code, unique device identifier, location, and the time zone where a Chord Payment Technologies, LLC product is used so that we can better understand customer behavior and improve our products, services, and advertising.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
If you want to disable cookies and you’re using the Safari web browser, go to Safari preferences and then to the Security pane to disable cookies. On your Chord Payment Technologies, LLC mobile device, go to Settings, then Safari, and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of the Chord Payment Technologies, LLC website, applications, or services may not be available if cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site and services, to learn about user behavior on the site and services, and to gather demographic information about our user base as a whole. Chord Payment Technologies, LLC may use this information in our marketing and advertising services and in communications with you and general corporate communications. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times Chord Payment Technologies, LLC may make certain personal information available to strategic partners that work with Chord Payment Technologies, LLC to provide or support our or their products and services, or that help Chord Payment Technologies, LLC market to customers. For example, when you purchase and activate our services, you authorize Chord Payment Technologies, LLC and its distributor or carrier to exchange the information you provide during the activation process to carry out service. If you are approved for service, your account will be governed by Chord Payment Technologies, LLC and its distributor or carrier’s respective privacy policies. Personal information will only be shared by Chord Payment Technologies, LLC to provide or improve our products, services and advertising and corporate communications; it will not be shared with third parties for their marketing purposes.
Chord Payment Technologies, LLC shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Chord Payment Technologies, LLC operates.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Chord Payment Technologies, LLC to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection of Personal Information
Chord Payment Technologies, LLC takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Chord Payment Technologies, LLC products and services use Secure Sockets Layer (SSL) encryption and/or other features where personal information is collected. To purchase these services, you should use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
When you use some Chord Payment Technologies, LLC products, services, or applications or post on an Chord Payment Technologies, LLC forum, chat room, or social networking service (if applicable), the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Integrity and Retention of Personal Information
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account from time to time or contacting us. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Chord Payment Technologies, LLC is not required to retain it by law or for legitimate business purposes.
We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.
To provide location-based services on Chord Payment Technologies, LLC products, Chord Payment Technologies, LLC and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your Chord Payment Technologies, LLC computer or device. Unless we have your consent otherwise, this location data is collected anonymously in a form that does not personally identify you and is used by Chord Payment Technologies, LLC and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services. Some location-based services offered by Chord Payment Technologies, LLC require your personal information for the feature to work and will seek more specific consent from you for us to obtain and use that information.
Third-Party Sites and Services
Chord Payment Technologies, LLC websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party service provider, distributor, or application. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Our Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to Chord Payment Technologies, LLC employees and strictly enforce privacy safeguards within the company.