Privacy policy
Effective October, 2021
Your privacy is important to Chord Payment Technologies, LLC. We have a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.
Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a single person.
You may be asked to provide your personal information anytime you are in contact with Chord Payment Technologies, LLC or any of our affiliates or third-party providers. Chord Payment Technologies, LLC and our affiliates may share this personal information with each other and use it consistent with this Privacy Policy. We may also combine it with other information to provide and improve our products, services, content and advertising and corporate communications. Here are some examples of the types of personal information Chord Payment Technologies, LLC may collect and how we may use it.
What personal information we collect
When you create a Chord Payment Technologies, LLC ID, register your products, apply for commercial credit, purchase a product, download a software update, use, register for or inquire after our services or products, or participate in any online survey and submit information to us, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, credit card information, use of services and mobile devices. How we use your personal information:
The personal information we collect allows us to keep you posted on Chord Payment Technologies, LLC latest products and services, software updates, support issues for your use of our products and services, and upcoming events. It also helps us to improve our products, services, content, and advertising and corporate communications. If you don’t want to be on our mailing list, you can opt out anytime by contacting us at sales@chordpay.com.
We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising and corporate communications.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Chord Payment Technologies, LLC, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Chord Payment Technologies, LLC technology, products, services, and customer communications and those of our third-party service providers, partners, and affiliates.
If you enter a contest, special offer or coupon program, or similar promotion we may use the information you provide to administer those programs.
Collection and Use of Non-Personal Information
We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
We may collect information such as occupation, language, postal code, area code, unique device identifier, location, and the time zone where a Chord Payment Technologies, LLC product is used so that we can better understand customer behavior and improve our products, services, and advertising.
We also may collect information regarding customer activities on use of our services and products. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our products, and services are of most interest, how they are used, and how they can be improved. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
Chord Payment Technologies, LLC website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses, or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
Chord Payment Technologies, LLC and its partners use cookies and other technologies in mobile advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. If you do not want to receive ads with this level of relevance on your mobile device, you can opt out by accessing the following link on your device: http://chordpay.com/free-quote and complete the contact form. If you opt out, you will continue to receive the same number of mobile ads, but they may be less relevant because they will not be based on your interests. You may still see ads related to the content on a web page or in an application or based on other non-personal information. This opt-out applies only to Chord Payment Technologies, LLC advertising services and does not affect interest-based advertising from other advertising networks.
Chord Payment Technologies, LLC and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Chord Payment Technologies, LLC more convenient and personal. For example, knowing your first name or other identifier lets us welcome you the next time you visit or use the Chord Payment Technologies, LLC products or services. Knowing your country and language and some details about you helps us provide a customized and more useful experience. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising, application design and communications more relevant to your interests. And knowing your contact information, product serial numbers, and information about your computer or device helps us register your products, personalize your operating system, customize, and configure our products and services, and provide you and your customers with better customer service.
If you want to disable cookies and you’re using the Safari web browser, go to Safari preferences and then to the Security pane to disable cookies. On your Chord Payment Technologies, LLC mobile device, go to Settings, then Safari, and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of the Chord Payment Technologies, LLC website, applications, or services may not be available if cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site and services, to learn about user behavior on the site and services, and to gather demographic information about our user base as a whole. Chord Payment Technologies, LLC may use this information in our marketing and advertising services and in communications with you and general corporate communications. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times Chord Payment Technologies, LLC may make certain personal information available to strategic partners that work with Chord Payment Technologies, LLC to provide or support our or their products and services, or that help Chord Payment Technologies, LLC market to customers. For example, when you purchase and activate our services, you authorize Chord Payment Technologies, LLC and its distributor or carrier to exchange the information you provide during the activation process to carry out service. If you are approved for service, your account will be governed by Chord Payment Technologies, LLC and its distributor or carrier’s respective privacy policies. Personal information will only be shared by Chord Payment Technologies, LLC to provide or improve our products, services and advertising and corporate communications; it will not be shared with third parties for their marketing purposes.
Service Providers
Chord Payment Technologies, LLC shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Chord Payment Technologies, LLC operates.
Others
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Chord Payment Technologies, LLC to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection of Personal Information
Chord Payment Technologies, LLC takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Chord Payment Technologies, LLC products and services use Secure Sockets Layer (SSL) encryption and/or other features where personal information is collected. To purchase these services, you should use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
When you use some Chord Payment Technologies, LLC products, services, or applications or post on an Chord Payment Technologies, LLC forum, chat room, or social networking service (if applicable), the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Integrity and Retention of Personal Information
Chord Payment Technologies, LLC makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account from time to time or contacting us. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Chord Payment Technologies, LLC is not required to retain it by law or for legitimate business purposes.
Children
We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.
Location-Based Services
To provide location-based services on Chord Payment Technologies, LLC products, Chord Payment Technologies, LLC and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your Chord Payment Technologies, LLC computer or device. Unless we have your consent otherwise, this location data is collected anonymously in a form that does not personally identify you and is used by Chord Payment Technologies, LLC and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services. Some location-based services offered by Chord Payment Technologies, LLC require your personal information for the feature to work and will seek more specific consent from you for us to obtain and use that information.
Third-Party Sites and Services
Chord Payment Technologies, LLC websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party service provider, distributor, or application. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Our Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to Chord Payment Technologies, LLC employees and strictly enforce privacy safeguards within the company.
Privacy Questions
If you have any questions or concerns about Chord Payment Technologies, LLC Privacy Policy or data processing, please contact us at info@chordpay.com.
Chord Payment Technologies, LLC may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.